Words fail me. No phone or ADSL since 4 Oct

I have posted on this site, already to no avail. I am simply UNABLE to get any kind of reason through Telkom channels including the Telkom shop. Yesterday I stayed at home the entire day as the shop told me a technician would come......I write again in the hope of being heard. On 4 Oct cables were ****** in my area (not Telkom's fault). I have had no service since. Both my neighbours and my daughter down the road were restored over a week ago, yet I am told that the whole area is down and that cables are on "back order". In the meantime my phone line (not ADSL service) has been restored, but it's not my number. I could run up a large bill on somebody else's number but obviously won't. Fault number 497CRK131017, escalation number due to incorrect number being connected 41356. Do I need to go to the press? Today of course I received my monthly bill for the entire amount due........Please HELP!!