BH
Bryan H
1 reviews | Active since Oct 2017
06 Oct 2017, 11:15
Woodlands Branch - Incompetence
Cancelled my broadband 50+50 gig instore on 6 Aug 2017 App**** for new 10MBPS Fiber line instore on 6 Aug 2017 Fiber line installed on 19 Aug 2017
Still being billed monthly for the broadband via debit order No bill received for the fiber to date, has been installed and is working. No debit order going off for fiber even though documents were completed instore
How is possible that so many things can go wrong with one customer? + Cant phone the branch direcly + Cant solve the problem with the online chat - refer you back to the branch + Mobile and Fixed line is treated as separate companies
Very disappointed. Great products. Great pricing. Extremely poor service
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Bryan H's updateReviewer Update
01 Nov 2017, 07:05Telkom Sent this response on 13 October.
:Official private business reply
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your Reference: AI **********
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team."
BUT THEY DID NOT GET BACK TO BE!!! No feedback. I cancelled my subscription through my online profile AND AGAIN in store at Woodlands Pretoria branch BUT my account has been debited AGAIN today!! Why is telkom *****ing....
BH
Bryan H's update01 Nov 2017, 07:05
Reviewer Update
Telkom Sent this response on 13 October.
:Official private business reply
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your Reference: AI **********
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team."
BUT THEY DID NOT GET BACK TO BE!!! No feedback. I cancelled my subscription through my online profile AND AGAIN in store at Woodlands Pretoria branch BUT my account has been debited AGAIN today!! Why is telkom *****ing....