eT
elizma T
1 reviews | Active since Feb 2016
04 Feb 2016, 08:26
Wont stop expired contract
I have been trying since Oct 2015 to stop a debit order going down from my bank account ( of which the contract had already expired earlier in the year). I went in twice , got a reference number and gets the process which happens to take about a month started , only to get another invoice at the end of each month! This is ridiculous!! What happened to freedom of will? If I am free to choose to start using a product , should I not be free to choose to stop as well? But the company simply disregards your voice as client and decides for you!!!
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Replies (1)Telkom's replyOfficial
10 Feb 2016, 06:10Hello eli 27,
We sincerely apologize for the inconvenience.
Kindly note that this matter has been escalated to the Billing Department and feedback will follow.
Your social media reference number is SM198927.
Regards
William
Telkom Social Media Team
We sincerely apologize for the inconvenience.
Kindly note that this matter has been escalated to the Billing Department and feedback will follow.
Your social media reference number is SM198927.
Regards
William
Telkom Social Media Team
Best regards,
Telkom's reply10 Feb 2016, 06:10
Official
Hello eli 27,
We sincerely apologize for the inconvenience.
Kindly note that this matter has been escalated to the Billing Department and feedback will follow.
Your social media reference number is SM198927.
Regards
William
Telkom Social Media Team
We sincerely apologize for the inconvenience.
Kindly note that this matter has been escalated to the Billing Department and feedback will follow.
Your social media reference number is SM198927.
Regards
William
Telkom Social Media Team
Best regards,
