won't let me use my mobile PREPAID airtime for oob data AND waiting 4 months for Wi-Fi

*******s and can't even say bad service because it's no service. never in my life have I been with a provider for two weeks and had such big issues with them. I have a prepaid telkom sim that I just got and it doesn't let me use out of bundle rates, meaning I can't use airtime or free airtime as data. I phoned to call centre many times about this, tried the website but there's no option for me to change the setting, call centre told me a different time each time I phoned. from the issue is now fixed, to i dont have that option on my package. I am a prepaid God damn user ffs . another person says no this was disabled because people complain about their data finished without them knowing. so then why not let us actually CHOOSE a setting for this? what kind of mobile network does not let you use your airtime for data? plus my r200 free airtime says I can use it for voice, data and sms. lol k. you wanna what else? my brother and wife ordered Wi-Fi from these people end of 2017, like nov - dec time. since then they pitched to my house twice, first time being January or so, both times coming and saying something to the effect of the cables are burnt out or something and then nothing since then. it is now march :) keep in mind we stay in a suburb in jhb south plus the neighbours have Wi-Fi with mweb so what you doing telkom. plus they don't let my brother cancel the area lol k. to summarise: for the love of God why is it so hard or too much to ask for to LET ME USE MY AIRTIME THAT I PAID FOR AS OUT OF BUNDLE and PLEASE don't tell us we can't cancel a Wi-Fi order if you making us wait a quarter of the year and counting for it