PN
Philip N
1 reviews | Active since Jan 2016
13 Jan 2016, 04:43
WONT FIX ADSL
My neighbours house was struck by lightning. Most things in my house blew. Happened on the 22 Dec. Tried my new modem that originally came with my ADSL subscription. I have a 10mB line, line just keeps dropping non stop. Have placed a fault through 10210, website and been to a telkom shop. I have many references of proof. We either get a issue resolved SMS or simply days pass and nothing happens. They have escalated the fault umpteen times, nothing, I even asked if its not the line in my house that's damaged due to the lightning and was told a tech would call me, NOTHING! Fix my line or keep your product!
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Replies (1)Telkom's replyOfficial
13 Jan 2016, 07:08Hello Unhappiness101,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is SM186801.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is SM186801.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
Telkom's reply13 Jan 2016, 07:08
Official
Hello Unhappiness101,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is SM186801.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is SM186801.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
