Wont cancel my account and just taking money from my account without Authorisation

<p>After several failed attemts to cancel an account that I keep paying for but is not working from their side, Telkom still tries to take money without any authorisation out of my account.</p> <p>I have been trying since Feb 2016 to cancel my account.</p> <p>I went to the shop..</p> <p>I phoned and they told me I cant cancel my account over the phone. I filled in the required cancelation form with a copy of my ID and sent it 5 times already to the cancelations department.</p> <p>Only once did someone try to phone me and when I told her my issue she said she is in the wrong department, someone else needs to phone me and im still waiting.</p> <p>Last time I phoned again they told my I was in the shop in April and that it shows they cancelled my account... its August now.. I still get a bill every month and they still try to take money from my account every month.</p> <p> </p> <p>I have done everything in my power from my side to cancel this account.. why is it so difficult for them to do their job?</p> <p> </p> <p> </p>