Wont allow me to upgrade package, they want me to take out another contract

<p>So I joined Telkom on behalf of our business and got us the LTE deal with 20GB including the router. I specifically asked the lady at Telkom Direct whether I would be able to upgrade at a later stage and they said yes, sure. So this morning I went to the Telkom Direct store in Canal Walk only to be told, I can not really upgrade but would have to sign a complete new contract!!!!!!!!All I want to do is upgrade from the 20gb for R439 to 30gb @ R499 BUT I now need to pay an additional R90 a month because they need to give me a new router as is would be seen as a new contract. Are you MAD Telkom, I would then rather pay the R800 cancelation penalty which would be cheaper than the extra R90 a month?!?!??! I refuse to upgrade now and you are now losing out on an additional R60 a month (you might consider this as insignificant but R60 from 100 customers does not seem so puny anymore). I will rather use my Neotel router and recharge. Ridiculous!!! And atrocious service at Telkom Direct too! People structuring your deals are flat out dumb and ***********! Your red tape has nothing to do with your customers, I should be able to upgrade my package with more data, as simple as that! Woooooow!!!</p>