Wonderboom Junction Telkom Horrible Customer Service

So I walk into a Telkom store and the shop is packed but only 3 people are helping. I am issued a ticket and my ticket number 57 at 12:34 with estimated waiting period of 12 min. The reason I walked into the store was to get data for my router. But I’m in the store and there is just a lot of people waiting around and two consultants of the 3 were helping customers. Eventually three of three decides to call on the next customer, which was 46. Now it hits me that there are ten people in front of me and I’m past the 12min waiting period. So I walk to a consultant at the door and I ask if we all here to get data and she says to me no we there for different reasons. I walk up to the manager “Debie” to try get an understanding of how this works. I have no query, all I need is data. Now this manger is so unprofessional it’s scary, so how I don’t think she knows she is at work and representing a “company”. She is talking to me and walking away at the same time. She doesn’t even listen to me until I literally had to raise the tone of my voice to get her attention. So I ask her, mam I am here for data and I have been waiting for quite a while, all I need is data, is there perhaps a way I can be assisted. This woman gives me attitude and says to me, there is no special ticket and if you can’t wait you can buy it online. Now did it occur to her that the reason I’m in the store is probably because I don’t have an online option? The service delivery is horrible. I walked out of the store at 12:53, still not assisted and when I left the store they had not even called ticket number 50 when all I wanted was data. Very sad that a whole manager cannot even come with a suitable solution to a store of customers waiting for over ten min or more and it doesn’t bother her, for all u know she could have sold people data and the store would have fewer customers standing and waiting to be assisted