WON'T upgrade line

Item: Telkom
Rating: 1
Author: Gareth N

My street is the ONLY street Telkom missed installing Fibre in the Northgate area. They are not interested in installing it because there are not 500 homes in this street. I currently run on a 4 meg line which runs 2 meg BUT ALL my neighbors have a 10 meg line and Telkom won't even upgrade my line to a 10 meg at their exchange. Fibre would be first prize for all 400 houses here but they not interested to do our street.

Helpful (0)

Replies (2)

Telkom's replyOfficial

15 Jun 2017, 10:52

Good Day Gareth

At this stage our teams are rolling out fibre in various areas where infrastructure allows them, its is not to say we not going to install or upgrade in you street/district.

Please keep an eye on our coverage map to see what products and services becomes available in your area. https://secure.telkom.co.za/today/ucm/ The website as well has a link where you can request to be informed once a new product or service becomes available.

Please accept our apologies

Regards

Telkom Social Media Team

Bronwyn

Telkom's reply15 Jun 2017, 10:52

Official

Good Day Gareth

At this stage our teams are rolling out fibre in various areas where infrastructure allows them, its is not to say we not going to install or upgrade in you street/district.

Please accept our apologies

Regards

Telkom Social Media Team

Bronwyn

Gareth N's updateReviewer Update

15 Jun 2017, 13:43

Yes I know that and that's the same answer I get when I call. How can a 100m of street not have the right infrastructure which is 500m from the Dome at Northgate ?

and how can my neighbors get 10meg line but Telkom won't upgrade my line at the exchange

Gareth N's update15 Jun 2017, 13:43

Reviewer Update

Yes I know that and that's the same answer I get when I call. How can a 100m of street not have the right infrastructure which is 500m from the Dome at Northgate ?

and how can my neighbors get 10meg line but Telkom won't upgrade my line at the exchange