Won't replace/refund defecctive product

I bought 2 x R499 SIM Internet Starter Kits (1GB pm x 12 months) from Telkom Woodlands on 24 Dec. 1 SIM worked perfectly, the other not.<br> <br> I went to Telkom Express Menlyn today to have it fixed. Assistants name available on request. The Telkom system did not allow her to correct the problem. Nor was she willing to refund me instructing me to go to Woodlands where I purchased the SIM - at my own cost.<br> <br> The result is that after spending R499 Plus wasting more than R500 in time and travel, the problem is not yet resolved.<br> <br> I trust this problem can be resolved without any further wastage of time or other costs.<br> <br> Proposal A: Get the SIM working within a week from today. I will provide scans of the invoice as well as the SIM free of charge to an e-mail address provided by Telkom. if Telkom requires more effort than that, Telkom accepts that they will have to compensate me at my professional rates.<br> <br> Proposal B: A refund of R499 for the defective SIM + R500 for wasted time, travel and other costs. Banking details will be provided as stated in option A. <br> <br> If neither of the proposals is completed within 7 days, the issue will be taken further. Consumers have rights! <br>