Won't attend to problems with LTE

<p>Leon Jooste from Telkom told me that you can return their LTE router within the 1st 3 months at any Telkom direct store. This was false according to the Telkom direct store and you have to take it back to the person you bought it from. Jesse Allan also from Telkom has refused to provide us with his manager's details or any escalation procedures. He came out the the office to test the connection, promised it was working fine, sold the device and then ran away. We have had a service request open with Telkom for 3 months now and it seem to me that they are intentionally not attending to it to make sure the package cannot be returned in the first 3 months. The last contact with them was several months ago when their technician confirmed the connection was not working properly and that he would get back to us with in 7 days. Never heard from him again</p>