IN
Itsme N
1 reviews | Active since Jul 2013
24 Nov 2016, 14:37
Won't allow migrate/upgrade
<p>Hi,</p> <p>As you'll see I complained about Telkom before (data disappearing unreasonably fast). So when it was time for my upgrade I decided to take DOUBLE the data so it wouldn't finish a week before month end. In the very first month it still finished a week before. DOUBLE the data still finishing in the same period. Even though I use it for emails, facebook and games. Not downloads etc. </p> <p>So i immeiately queried this - all was fine on their end, no glitched they said. So i asked if I could then please change my plan to a higher one. On this deal there were many options where you get the same router, with different data amounts. So i'll keep the same router anyways, I just want the uncapped plan. So Telkom will get double the monthly money from me and I don't have to stress anymore about data finishing. They just said NO. How can this be?? I am now in my third month of this contract and today, low and behold, the data is finished again. </p> <p> </p> <p>Is this how it will be for the remainder of the two years? And Vodacom you're allowed to migrate once during your contact period. I don't want a different modem/router. I will keep the same one but instead of 20+20 gigs for R399 I want the uncapped for R799.</p> <p> </p> <p>Can you do this? </p> <p> </p> <p>The alternative is to cancel and pay penalties and go to another provider. Because right now I spen R299 extra to top up my cellphone data through Vodacom when my Telkom data is finished. It's ludacris. I pay nearly the same amount for 3gigs as my whole 20gig contract with Telkom. The penalties will surely be cheaper than that.</p> <p> </p> <p>Come now Telkom, I want to give you MORE money every month. I'll keep the same router. Just up ny plan please. </p>
Helpful (0)
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Replies (3)
Telkom's replyOfficial
24 Nov 2016, 21:04Good Day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's reply24 Nov 2016, 21:04
Official
Good Day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
29 Nov 2016, 09:59Good Morning Chantelle,
We have tried calling you with no luck.
Kindly provide your affected number so we can check if you can migrate.
Also note that the Uncapped deal is not available for all areas, if you qualify for migration you will have to check if your area have uncapped and also if there are available spots remaining as it is limited to a number of customers.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
Telkom's reply29 Nov 2016, 09:59
Official
Good Morning Chantelle,
We have tried calling you with no luck.
Kindly provide your affected number so we can check if you can migrate.
Also note that the Uncapped deal is not available for all areas, if you qualify for migration you will have to check if your area have uncapped and also if there are available spots remaining as it is limited to a number of customers.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
IN
Itsme N's updateReviewer Update
05 Dec 2016, 13:27Busi, I have emailed you without any correspodence back. The store has no clue about migrations and said i will have to pay a penalty even if i go to a higher plan. They also phoned me back the next day saying i completed the wrong forms, i will have to go back and do it again. After i repeatedly asked if she is sure these are the right forms. Maureen from Irene Mall store is one of the worst consultants i have ever dealt with. Not just at Telkom, everywhere. And the manager there is very unhelpful.
IN
Itsme N's update05 Dec 2016, 13:27
Reviewer Update
Busi, I have emailed you without any correspodence back. The store has no clue about migrations and said i will have to pay a penalty even if i go to a higher plan. They also phoned me back the next day saying i completed the wrong forms, i will have to go back and do it again. After i repeatedly asked if she is sure these are the right forms. Maureen from Irene Mall store is one of the worst consultants i have ever dealt with. Not just at Telkom, everywhere. And the manager there is very unhelpful.