Woeful Customer Service

<p>Hello, </p> <p> </p> <p>I would like to share with everyone the interacetion I had with a Telkom representative today. The point here is I asked for a confirmation that my application is in the system. The representative neither confirms, nor states whether providing the confrimation is possible. </p> <p> </p> <p>Poor, poor service. </p> <p> </p> <p>(I have edited the transcript only to protect the idenity of the offending party on a public forum.)</p> <p> </p> <p>10:03:10 AM NP: Thank you for contacting Telkom residential sales and billing department, you are chatting to N, how may I assist you?</p> <p>10:03:41 AM You: Hello. I app**** for a new line last week. I would just like to confirm that the application is in the system.</p> <p>10:03:55 AM You: I did an online application.</p> <p>10:05:08 AM NP: Did you receive a call from an online agent to confirm the offer.</p> <p>10:05:17 AM You: No, not yet.</p> <p>10:05:50 AM You: Its been about a week now, maybe just a little longer.</p> <p>10:07:02 AM NP: Turn around time for orders is 7 to 21 working days.</p> <p>10:09:46 AM You: Okidokes, thank you. I will wait for the call from the Online agent.</p> <p>10:10:16 AM NP: Is there anything else you require assistance with?</p> <p>10:10:39 AM You: No, thank you.</p>