without the phone for almost 6months now,

i took contract with Telkom, 2 blackberry z10, the one worked exactly for 5 months and went off , as in completely died. i took it to them, they told me it was beyond economic repair, blamed it on water, of coz it was never near water, this was just to run away from the fact that they sold me a problematic device and couldn't be decent enough to replace it, a couple of days down the line the 2nd device went faulty, it wasn't switching on, it would show the red light on power, even if you've taken the battery out, i took this to them, via their tds which was in pta. the tds has since been closed down, i called them to find out where i should collect my device, and was told i need to contact the repair center, do i even know the repair center? i told them, then every time i call to query this phone, they would transfer me somewhere called repair center, and i'd hold there forever, till i drop the line. the funny thing is, they don't forget to take close to 1000 monthly from my bank account. I've already received an sms, we will be taking x amount of money on the following date. i want service for the money, you're busy chowing telkom. next one from this is consumer protector.