Without Telkom Landline since 9 January 2016

Good day,<br> This is the second time I'm reporting this matter on Hello Peter. My brother is without Telkom landline and adsl line since 9 January 2016. The problem was reported (271CTK090116) and on the 14th January Telkom sent a sms stating that the problem was fixed, but that was not true. I logged a fault once again - 179CTK140116. I also reported this matter on Hello Peter and received feedback from Telkom stating the problem would be attended to. Ref no SM152850. Sadly it is already 18 February and still no response from Telkom.