Without LTE for 3 Days - Telkom and Mweb - What Is Going On In Both Companies

We have had extremely bad experience with Mweb and you as Telkom over the last 3 days. We have a LTE accouny with Mweb. They state "reconnection within 30 minutes". We made an immediate payment on Monday 14 April at 15:29. After several phone calls(10 phone calls @ a total phone time of 3hrs and 47 mins) and numerous router resets / restarts / taking the simcard out and back in. After 4 days still no internet. They use you, Telkom as a 3rd party service provider. But keeps on saying the problem is with Telkom. So this makes Telkom the main problem and thus also the solution. I cannot believe that the only form of communication with their 3rd party service provider can only be done via a ticketing system. Surely a company as Mweb would have excalating procedures to follow if a customer has been without internet for 3 days?

I get the impression you as Mweb and Telkom does not have an existing SLA in place, hence Mweb keeps on saying they have to wait for you as Telkom to fix my issue without any time that this will be resolved.

Please fix this as myself and my family is highly irate at the moment.

Telkom, why can't a manager on your side phone a manager on Mweb's side and get this fixed?

Please take responsibility and I am awaiting a response from either one of your two companies. A phone call will be better to explain to me what is going on. My Mweb account number is: ***0

As a 3rd party service provider you should surely make sure your customer's customers are being looked after?