Without internet for weeks

Less than a month after having one internet problem resolved another one props up. I logged a fault report sometime around the 17th of February 2016 that has gone missing. The call centre consultant could not find it in my records. So I logged another fault report for the same problem on the 2nd of March 2016. To date I have followed up twice on this \new\" fault report and both times was told the same thing, a technician somewhere is looking into the problem. How long does it take to look into a problem? Why is there no feedback as to what the problem is? Why can the call centre people not follow up with the technicians? Why do we have to pay for ****py service? If you are not already a Telkom customer I would recommend you find some other way to get internet service. I wish I didn't have to deal with them. "