Without home telephone line for more than a month

Telkom is not answering their phones, you wait endlessly listening to irritating music. Even when escalating the fault - there is no response. You end up paying for a service which you do not get. We are forced to use them and they do not provide any service. They want to retrench 8000 technicians, but they do not have enough competent people to handle their current demand. My fault reference nr is 434CRZ250615. I had enough . Please respond and assist