1 reviews | Active since Jun 2010
Without a working adsl line for more than 14 days
<p>Our Telkom adsl line stopped working on the 10th of February 2017. After calling Telkom on multiple times we've have yet to find out why this issues has not been resolved;</p> <p>We've been told that: [bunch of lies]<br />- Lines were ******;<br />- Line is unbalanced;<br />- Technician has been sent;<br />- Line was fixed but then found it to be unbalanced again;<br />- Call has been logged to a cable technician;</p> <p>Todays it's the 27th of February 2017 and we still have no idea when our adsl line will be fixed;</p> <p> </p> <p>Telkom, your service is bad; Your assistance from the Woodlands branch is rude, and the Manager never seems to be there;<br /><br />Please stop lying and fix our line;</p>
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Thank you for the response,
Unfortunately I cannot accept this excuse.
We have been told a couple of different reason for the fault:
- Lines were ******;
- The whole area is afected;
- Our line is not balanced;
- There are two numbers linked to our line;
- And now again the whole area is affected;
Never assume that your client is dumb, it makes you look weak;
Tell the truth and fix the line for which we are paying;
Today is the is the 20th day without any service.
Telkom, the fact that you have not resolved this issue makes you look ***********;
Monopoly must be great?
Thank you for the response,
Unfortunately I cannot accept this excuse.
We have been told a couple of different reason for the fault:
- Lines were ******;
- The whole area is afected;
- Our line is not balanced;
- There are two numbers linked to our line;
- And now again the whole area is affected;
Never assume that your client is dumb, it makes you look weak;
Tell the truth and fix the line for which we are paying;
Today is the is the 20th day without any service.
Telkom, the fact that you have not resolved this issue makes you look ***********;
Monopoly must be great?
Our issue was resolved on 7 March 2017. Turns out our line was hijacked and used for a "012993..." landline. Done by lazy technicians.
Today 19 March 2017...same problem. Our line is down again. Telkom cannot see any connection between us and them. Who are you hiring as technicians? *****s?!
Will this take another month before you send out an outsourced Bytes technician to do you unqualified Telkom idiots' job?!!
Do your job please. I know it's difficult...but at least try.
Our issue was resolved on 7 March 2017. Turns out our line was hijacked and used for a "012993..." landline. Done by lazy technicians.
Today 19 March 2017...same problem. Our line is down again. Telkom cannot see any connection between us and them. Who are you hiring as technicians? *****s?!
Will this take another month before you send out an outsourced Bytes technician to do you unqualified Telkom idiots' job?!!
Do your job please. I know it's difficult...but at least try.
Expected a response by now....
How can I convince Telkom to send out a technician to swap back / fix our line?!
We are not part of the bulk fault...this is the second time our line has been swapped.
Please help
Expected a response by now....
How can I convince Telkom to send out a technician to swap back / fix our line?!
We are not part of the bulk fault...this is the second time our line has been swapped.
Please help
Our line was fixed and working then I received a call from
SIMON PUDIKABEKWA ********** 403;
He said our line was unbalanced and he'll fix it....why fix the line which has already been fixed...
Funny how our adsl line went down after a Telkom technician "balanced" it;
I just spoke to the technician which was sent out a week ago, he refuses to fix what he messed up;
Telkom is this how you treat your customers?
Your monopoly will end and you will have no more customers due to your bad service;
Our line was fixed and working then I received a call from
SIMON PUDIKABEKWA ********** 403;
He said our line was unbalanced and he'll fix it....why fix the line which has already been fixed...
Funny how our adsl line went down after a Telkom technician "balanced" it;
I just spoke to the technician which was sent out a week ago, he refuses to fix what he messed up;
Telkom is this how you treat your customers?
Your monopoly will end and you will have no more customers due to your bad service;