Withholding of information on coverage for a home ADSL

<p>I contacted Telkom as i was desperate to get home ADSL/ Wifi for my home or rather for my kid to be able to do research for school. I contacted them in February and was told by one of the consultant that i do have coverage from where i am and can get either a 24 months contract with them or a month to month contract for a 2 meg uncapped or take up a 4 meg uncapped for R 599 a month. i unfortunately got cut off and was not able to access a phone the rest of that week as i was travelling.</p> <p> </p> <p>I contacted them again and was told that unfortunatly i do not have coverage from where i am and i cannot be offered the same offer i was advised i qualified for as i do have coverage. As i was desperate,i was advised to take up a 20 gig 24 months contract and that was my only option for my area. i was dissappointed but because i need it for my kid, i took up the offer, which i have been unhappy with as have been contacting Telkom and leaving messages to be called back as i could not understand how the 20 gig was finished within a week when there is no one using the connection during the day and nothing was downloaded.</p> <p> </p> <p>i got a call today from one of their consultant Vuyo Hlengwa offering me the same initial offer i had app**** for online of 2 megs uncapped. i didn't tell her i was told my area does not have coverage, instead i asked her to check if i have coverage in my area. She confimed with me that i do have and i do qualify for that offer or the 4 megs uncapped as per the original advise.</p> <p> </p> <p>I asked to check what contract i have with Telkom and she was unable to pick up on anything.</p> <p> </p> <p>I am so dissapointed and feel betrayed by Telkom and it's consultants, do you offer people what is convinient for you and your business as and when it suites you? why would they do that when i was desperately looking for home ADSL.</p> <p>Is this what you do to your customers? it is extremely concernign and i want to cancel my contract as i have been calling them from 12:00 AM and my call was never attended to still.</p> <p> </p> <p>Your service is appauling!</p> <p> </p> <p> </p>