BJ
Beverley J

1 reviews | Active since Apr 2013

03 Jun 2015, 11:27

WITHHOLDING INFORMATION

GOOD DAY ,<br> <br> ON SUNDAY THE 23RD OF MAY I TOOK OUT A CONTRACT FOR 2 CELLPHONES, I WAS EMPHATIC AND ASKED THE AGENT WHAT THE CHARGES WOULD BE AND WAS TOLD THERE WILL BE NO ADDITIONAL CHARGES ONLY THE R499 PER PHONE AN S6 AND A IPHONE 6.<br> <br> I TOLD THE AGENT TO CAPP THE AMOUNTS R550-00 PER PHONE YESTERDAY I RECEIVED A BILL<br> FOR R1,849-10. HOW RIDICULOUS.<br> <br> IM BEING BILLED WIRELESS ACTIVATION FEE OF R400, ADD ON DEVISE FEE FROM 1ST MAY TO 31ST MAY FOREACH PHONE I ONLY TOOK OUT THE CONTRACT ON THE 24TH MAY HOW DO YOU GET BILLED FOR SOMETHING YOU DIDNT HAVE. AND AT NO POINT WAS THIS COMMUNICATED TO ME AND WHY AM I BEING BILLED MONTHLY FOR WIRELESS IF THIS WAS THE CASE I WOULD NOT HAVE TAKEN THE CONTRACT.<br> <br> I WANT THE MATTER TO BE ADDRESSED AS A MATTER OF URGENCY PLEASE.

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Replies (1)
Telkom
Telkom's reply03 Jun 2015, 12:26
Official
Hello elizabeth123,

Thank you for making contact with us.

Kindly note that this matter has been escalated to our Billing Team and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Launa Molapo
Telkom Social Media Team

Best regards,