Withholding Info

I cannot believe how behind Telkom is with Technology. They decided to try debit my account on 24 July because their systems don't work on a Saturday! I received threatening SMS to make payment of which I did only to be debited. I requested for refund & it was processed. Then in August before my debit order date, I'm told that they would debit on R9. To my surprise, apparently I'm in arrears. I call the call centre speak to the manager by the name of Thembi, who tells me I'm going to have to pay the arrears and wait close to a week and half for my line to be reconnected. Why must I as the consumer be held liable for Telkoms systems being so behind with technology? Yet they can broadcast about how on par they are. Somebody best fix this mess!!! I'm not impressed