1 reviews | Active since Jun 2016
Withholding Deposit & Appalling Customer Service
<p>I've had a Telkom Business Uncapped DSL & BizTalk 250 Line for just over 2 years now, this was only a month-to-month business contract as I previously had issues with Telkom. So I only opted-in for month-to-month contract. I paid a no questions asked deposit of R700 and to the end of last year had to add another R800 , my deposit total is R1500. (Purely the principal outlined below is ridiculous regarding Telkom's Services)...</p> <p> </p> <p>Since Telkom started to install fibre lines in my area, I've had service disruptions on a weekly and sometimes daily basis. I went the wireless route with a different provider and I'm over the moon... BUT furious with Telkom and will not use or recommend them to anyone again. </p> <p> </p> <p>I already cancelled my services with them on 30/31 March 2016. I went into a branch numerous times and called the billing and customer service department back and forth between the two on a daily and weekly basis. The one telling me I should arrange my Deposit to be repaid by the other department and vice versa. </p> <p> </p> <p>I'M STILL RECEIVING BILLS?????????????? MY DEPOSIT HAS NOT BEEN <span style="background-color: #ffd9de;">REIMBURSED</span> !!!!!?????</p> <p> </p> <p>This needs to be resolved and recalculated and back-tracked to the actual day of my first cancellation communications which I had with Telkom, I have all the e-mail proof and can pull my phone records to see how many times I had to call...</p>
Hi RRouxZA
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.
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Regards
keagan
Telkom Social Media Team
Hi RRouxZA
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Hi Keagan,
I've been bringing this issue to Telkom's attention for more than 10 weeks, with one reference number after another, I've been promised call-backs, e-mails etc. I've requested emails without anything being sent through to me after spending 30min + on the phone each time with promises high and low...
I want this to be followed-up or provide me with a number of accounts/billing department supervisors or managers...
Telkom has everything to enable them to release my deposit and provide me with a formal letter stating that the account is closed etc.
My Telkom Account Landline Number: (With this number you should be able to retrieve all my account information and contact details).
012 - ***
Regards,
Rudi
Hi Keagan,
I've been bringing this issue to Telkom's attention for more than 10 weeks, with one reference number after another, I've been promised call-backs, e-mails etc. I've requested emails without anything being sent through to me after spending 30min + on the phone each time with promises high and low...
I want this to be followed-up or provide me with a number of accounts/billing department supervisors or managers...
Telkom has everything to enable them to release my deposit and provide me with a formal letter stating that the account is closed etc.
My Telkom Account Landline Number: (With this number you should be able to retrieve all my account information and contact details).
012 - ***
Regards,
Rudi
