Wish you have more employees like Lubabalo Dingani

Lubabalo Dingani. I logged into Hello Peter to complain about the poor service I have received in trying to get my line sorted out with telkom. AS I was busy typing out the complaint I evenutally got through to Lubabalo. I immediately asked to speak to a manager but Lubabalo assured me that he can sort out my complaint. Please note, I have been trying for 6 months to get this sorted out. I have been sent from pillar to post. From billing to sales, from sales to billing, back and front for nearly 6 months. I am now at a point where I finally think we are moving into the right direction. I also have to give credit to Nokwanda mngona who also helped me into the right direction. I hope that these 2 people will be used as an example to get your other staff on the same level. If I could deal with them all the time I would have a pleasure doing business with you. I must however say that this probably equal to maybe 3% of your staff. Your systems is failing your staff. Your systems is causing your staff not to be able to work efficiently. Your billing department cant transfer people through to client care, your sale people cannot transfer people to billling. No one wants to do a conference call between different department in order to sort out the problem. Lubabalo Dingani motto : 'The bug stops with me".. this should be the motto of all your staff, taking in consideration that they have proper systems. your staff clearly (and I exclude the 2 mentioned here) are more interested in telling a 'irrate' client to stop using foul words after been messed around for more than 6 months, than what they are in sorting out the clients complaint. Although I was really irate at the time I got through to Lubabalo Dingani He managed to hear me out, calm me down and reassure me that he is going to sort me out. I did not have to shout, scream, ect, not once was anyting to much to ask. He explained very clearly what I can expect going forward and I hope that at LONG last my account will be sorted out. Wish telkom would change your systems not fail your staff so miserably.