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1 reviews | Active since Dec 2016

03 Apr 2019, 04:23

Wireless Landline Phone - No Customer Service

I just want to advise/warn Telkom customers not to DOWNGRADE to the new wireless phone. Telkom is unable to sort out problems/connection of this system. It sounded good to get a free phone if you switched. They did not tell you that it would take 3 months to receive the phone. I received the phone on 19th February. I have been trying to get the sim activated since then. Telkom then disconnects your landline & does not activate the sim, so you are left without a phone for weeks. I have phoned 10210 & 10213 - total of about 7 times. Each time I supply the details & am told it will be forwarded to the correct department by e-mail. This DOES NOT work. I have even been into Telkom, none of the calls before this were logged. I received a reference ********** . I have e-mailed, on-line chatted and requested a return call. I also have a second reference ********** . I still do not have a phone! Today I received an e-mail to tell me to phone Sales or go into Telkom. The e-mail also said that my Reference query ********** has now been closed! I have phoned and been into Telkom - is there no customer care from Telkom!!! I am now so frustrated - writing this at 4 in the morning. I don't know what to do anymore, except to find out how to Cancel my non-existent phone with Telkom. Hopefully others will not be lured into this so called improved system from Telkom.

I

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Replies (1)
's update04 Apr 2019, 14:30
Reviewer Update
I have phoned on behalf of Cheryl to try and get this sorted. I have phoned numerous times already on 10210. I have also been on the web chat at the Telkom website, to have the person I was chatting to, actually go and close the chat session. I was advised that they can ONLY email this mysterious email address that will get the sim card activated, no one can reach these people or phone them or directly speak to anyone, as all they have is an email address, who knows if these people are even in the country..... The support is absolutely shocking. I have also phoned the Telkom branch at Galleria mall in Amanzimtoti who put me through to what I can only think is the same people at 10210, who said they will email the support team. Also any billing that has taken place where I actually had no phone services must be reversed or credited. I have tried to speak to a supervisor or manage, but apparently there are none to assist with my query. Kindly get this sorted. Surely there must be someone who can get this rectified.