Wireless landline

I first phoned Telkom about getting a wireless landline for my mother but could not get through to a human as apparently I was entering the incorrect "service number." Getting no response, I then asked on the website (3 times) for a consultant to phone me. No response. Then I tried, rather sneakily, to log this issue as a fault but was told a fault had already been reported. Now, this 85-year-old woman sits without a landline and must resort to (expensive) cell phone calls.

I also repeatedly received months ago SMSs from Telkom saying I will get a call about the new wireless phone ... but wait in vain.

Incidentally, she herself went to Longbeach Mall to ask for a phone to be delivered and the sales person tried to convince her to buy a cell phone instead!