wireless landline

<p>On behalf of my mum iam complaining.</p> <p>She has been using a telkom land line number for +20years and never had a problem, she the switched to prepaid land line "Waya Waya" and still there was no problem that was until Telkom introduced wire less land lines she has been having problems..</p> <p>On the 21 December 2016 she recharged with R100 on the 22 December 2016 she received a message stating her line was suspended due to not recharging, which she was confused because she did recharge. She could not make out calls throughout the festive season. She call the contact centre she went into the branch still no luck. She been going back and forth no one seems to know whats going on. </p> <p>In January she went back to the branch this time I went with her because now she couldn't make calls or receive calls still no one knew what was going on we were told the wireless land lines was new to telkom. Which is ******* you do not roll out new phones or product's if can't assist customers with issues..we called so many different numbers for help no one could help us We logged a fault ********** 53 on the 20 January 2017. </p> <p>Till today no one as called my mum or came to revolve the issue now the message on the phone states SIM REGISTRATION FAILED</p> <p>my mum is a pensioner she needs to have a phone in the house in case of emergency she now wants to go back to the normal land line and still wants to keep her number that she had for over 20 years</p> <p> </p> <p>Telkom this is unacceptable behavior and terrible customer services. This issue needs to be resolved it is going on two months. Can someone call or come sort it out </p>