<p>After a long wait telkom advertised wireless broadband available in my area with speeds up to 90mbps- as there is no other internet services available it was the obvious choice. Well, it is a year down the line, and no where near the speeds as advertised. To give and example. A rival network -3G speed test results in 11mbps download, telkom is 0.20mbps download. I have logged numerous tickets. Esclalated to very high up in telkom. Called them, where I hold on for 20 min without even an explanation on what the issue is - and simply being told it will be sorted out within 72 business hours!! Extremely disappointed to say the least!!</p>
Hi nick-van-der-walt,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Support team.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Hi nick-van-der-walt,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Support team.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Up to date after numerous attempts to phone telkom I still have received no reply or update as to what is going on or when this will be sorted.
Up to date after numerous attempts to phone telkom I still have received no reply or update as to what is going on or when this will be sorted.
Over a month later - with a promise that the telkom techincian will be at my house on the 9th of January to sort this issue out - and I am still waiting!!!!
Over a month later - with a promise that the telkom techincian will be at my house on the 9th of January to sort this issue out - and I am still waiting!!!!
and yet still no reply!
and yet still no reply!
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