Wireless 50GB Contract

<p>8 months ago I took out your 50gb Wireless Contract. This was done over the phone. Please check your phone records to varify the details of what was promised to me when I entered into this contract.</p> <p>I was promised upto 90mbps speed - for the past 8 months I average around 5-10mbps speed.</p> <p>I was promised that after 2 months I could upgrade to UnCapped - I am now told I can't upgrade to uncapped.</p> <p>I was promised an e-mail address - shortly after taking out the contract I was told that I don't get an email address.</p> <p>I tried to cancel the contract - I was told there will be penalties and I have to cancel in-store.</p> <p>It seems that once Telkom has hooked you into their contract with false promises, you are stuck with them ?</p> <p>I have honoured my part of the contract by paying R699 every month. What I now need is for Telkom to honour their end of the deal by increasing my speed from 10mbps to atleast 50 - 60mbps. The problem is not with the equipment. The problem is that the tower that I am connected to has been over-subscribed. I started off at around 30mbps. Over time, as more users were added, my speed dropped. At one point it was below 2mbps. I have installed an external antenna and my signal is strong, so please don't tell me again you need to check my equipment. You can refer back to the numerous calls that have been logged over the past 8 months.</p> <p>The second thing that I need is for you to honour the promise to upgrade me to uncapped. The price was R799.</p> <p>At this point in time, the option to cancel is not practical as I have cancelled my ADSL line. To get another one will take months. Unless you can offer me uncapped Fiber at the same rate.</p> <p> </p> <p>I look forward to your solutions to my problem.</p>