Wire Wire promised to send a replacement handset but no service no phone

Wire Wire service sms 12 December 2018 Dear Telkom customer Thank you your decision to upgrade to our new improved service. We are attending to your request and your new device and SIM will be delivered in due course. We will keep you updated with the progress Telkom Team

Telkom have migrated my wire wire service and switched my old service off. But..................................... Have never sent me a handset. My land line was 049 891 0259 (now unable to make and recieve calls)

I have tried phoning ....system is down