#WIN poor handlers of people accounts

in the month of June 2021, i went to Telkom branch to ensure that my contract is not renewed as it was coming to an end, also to enquire to be changed to fiber since well the wifi is not serving me well.

so, after my consultation at the branch, i was not issued with anything except to be told that in July telkom will debit 814 00 from 899 00 as a last payment.

i was even advised that the will notify me with fiber infrastructure when its ready in our site and all was well. so after the last payment went trough i took liberty to even take out the sim card to avoid telkom ****s.

in august Telkom went to my account to debit 760 and 1100 and before that i was bobared by lots of calls for upgrade.

i tryed to go back to the same store to sort out this problem and then they gave me a form to sign and i fail to understand why would telkom go to my account without my permission to debit mu account because i even notified the bank to stop the debit after the last debit went through.

this is against the law and this needs to be reported