Wimax service not working - unable to log fault!!!

My Wimax 512 service from Telkom stopped working saturday afternoon 5 March. Before this, it has been working for the past 8 years. I have tried to log a fault saturday afternoon by calling 10210, but no one at the call centre even knew about my product! After an hour on the phone, a fault has not been logged. They could not even confirm I am a Telkom client! I tried again to log a fault sunday morning by going to a Telkom store. Not a single person even knew what I was talking about. And again no fault could be logged! This morning (monday 7 March) I again phoned 10210 to log a fault, and again no one knew what service/product I had! Yet again no fault could be logged. Everyone \claims\" they will speak to a supervisor and phone me back with feedback, but nothing happens. So after 48 hours of downtime, two long call centre calls and a visit to a Telkom store, I am not even able to log a fault, yet alone speak to a consultant who even knows about the service or has even heard of it!!! Please help me!!!"