Will you ever respond

I logged a fault on 2 April 2016, the online tracking service says still in progress, 18 days later my phone is still not working! The phone works every so often, then stops working all together. <br> The cal centre number makes you hang on for ages without any help.....this is after trying serveral numbers on your website that do not exist!<br> I even sent a complaint on the telkom website...NO response<br> And of course you can not log a fault twice for one home number<br> My wifi is working, but I have no dial tone. I occasionally get calls and then it cuts off once I answer.<br> I have checked both the devices that I have and it is not the device.<br>