1 reviews | Active since Apr 2017

07 Apr 2017, 22:39

Will this nightmare never end?

<p>I really don't know what to do about Telkom anymore. I think I'm actually at the point of looking up my consumer rights and maybe trying to complain there because getting no where there. Today, which is totally not like me I lost it with their agent swore at them at put the phone down on them. This is actually my second complaint about basically the same thing just even worse now, and more disputes place I think you could cook a whole *** with all my disputes alone lodged at Telkom. So here is my story.....</p> <p> </p> <p>In March last year over the internet I took out their home package. I paid the deposit and everything like instructed. I kept getting sent messages to say they were coming to install the package would make plans to be home and no one would come. I would phone to find out what was happening no one knew, would get messages and no one would come. After a month and a half of this I went to Telkom Mall of South and told them what was going on and asked what I could do. They said I could take out something else and would get my deposit because it was there fault that they never came and could understand I was upset. So I took out an unlimited package and cancelled the home package. All of a sudden a year later I get a notice to say I owe Telkom for this home package! So now I've been trying to sort it out and it's like trying to deal with a bunch of idiots. I finally put a compliant on Hellopeter and start to think I starting to see some sort of light, but actually I'm not. I find out that there is some mobile number that is from where no one can tell me, that I apparently cancelled in Feb very surprised of that. Even more surprised I am the one who is in breech of contract for cancelling, when no one came and installed anything into MY house, that was shocking news to me. What do I do about these people? I still don't have my deposit and they still expect me to pay them! What the hell? How do you pay for something they never gave you!!!! They never fulfilled their contracted.</p>

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Replies (1)
Telkom
Telkom's reply09 Apr 2017, 15:45
Official

HI alison-jean-agnew

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.

Interaction ***

Regards
keagan
Telkom Social Media Team

Best regards,