JA
John A

1 reviews | Active since Oct 2012

15 Mar 2016, 20:52

Will the CEO just try and see how bad they are!

Yep, end of my tether again. I challenge the CEO or any stakeholder with any interest in Telkom who would actually like to see this pitiful company actually operate in an effective way.<br> <br> Short story then ... one of many....<br> <br> Paid my bills, told Telkom I was moving home, asked to disconnect on 1st March and have line reinstated asap a new home. <br> <br> First, I was charged for services I never ordered, complained, no refund ever. Telkom failed to disconnect as requested. I called my old number and it was live on 5th. Called Telkom, was told \the request had not been processed\", eventually, I get a new line (not the same number, a new one - yip I own a business and they change my number).... <br> <br> So I get a 1st bill on 9th March. I go on-line to pay, the on-line system does not and never has shown any invoices, so I cannot pay. I go to Telkom store .. they no longer accept payments. On 14th March (2 working days after 1st bill), I get disconnected. I call Telkom, I am promised line will be reconnected in 3 hours ... NOTHING!<br> <br> So, as a small business, about to fire 3 staff, I say .. well done Telkom, yet again you stuff up... Still waiting for my line to be reconnected, not holding my breath!"

0
Replies (1)
Telkom
Telkom's reply15 Mar 2016, 23:04
Official
Hello ja1nsa,

We sincerely apologise for the inconvenience.

Kindly note that this matter has been escalated to our billing and reconnections departments and feedback will follow.

Your reference number is SM213639

Regards,
Hilary
Telkom Social Media Team