Will telkom ever fix my line

Ok, so since the big storm we had I Durban in October last year, we have had no phone line at home. We logged a complaint / fault, and waited. My dad did most of his business via phone, but it was not an issue, ultil we started getting issues with our Adsl internet( afrihost) That there was an issue with the telkom exchange. So, we queried about our fault, and the only two weeks later did the technicians come. I was not at home, my gran was, so they came in and said no it was an issue with the pole outside. Once they left, so did my internet.

It has been a months, and I have harassed and harassed telkom, phoned everyday from work asking what is going on, and all they can say is it has been assigned to a technician, but they don't know how long it can take....

I am just so over this, I just want to know if anyone has had the same experience as me, and what they did to resolve it? 120CNK131217