Will not pay me back, still billing

After disgusting customer service and hundreds of rands of airtime to sort out my issue i was forced to close my telkom account After a billing inquiry I was been told that they do in fact owe me money. I told them that i need it deposited as i no longer have an account with them. I was told this would take up to 2 weeks. I have now been waiting 2 months and am still waiting for payment. Not only that but I am still receiving bills from them. As stated i have spent nearly a thousand rand in airtime trying to sort this out, but nobody from telkom ever replies, phones back or makes any effort whatsoever to sort anything out. The consumer protection act says this is *******. I expect this sorted out immediately with payment done today and compensation for airtime trying to contact you. or this will be taken further. Reference numbers as follows: ***4 and ***5