1 reviews | Active since Aug 2014
Will never recommend Telkom to anyone
21st January 2016 I walked into the 8ta store in Canal Walk (L133) <br> I decided to apply for a contract namely Huawei B315 wifi package. Gave all my details etc. Was informed it would take up to 48 hours to approve.<br> I f get a call from the store on the 26th January to inform me they have stock of the device and to collect.<br> On Friday 29th January 2016 I collected the device and was told it would take 24 hours to activate and that the consultant would call me to advise. <br> No call the next day.<br> I decided to wait for Monday 1st February 2016 to call them<br> All the numbers listed for this store DOES NOT WORK.<br> ***<br> ***<br> ***<br> I called the call centre and was given such attitude by the consultant as I then asked to speak with his manager and he asked why. I put down the phone.<br> My husband visited the store with all the paperwork on Tuesday 2nd February 2016 and still \the account is hanging on the system\".<br> It is Thursday 4th February 2016 and I tried calling them again. No numbers working.<br> Called the call centre and spoke with Thembisile. Was advised there is nothing on the system and told to go back to the store to ask them to activate the account<br> <br> Urgh!!!"
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM196793.
We apologise for any inconvenience caused.
Kind regards
Wesley
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM196793.
We apologise for any inconvenience caused.
Kind regards
Wesley
Telkom Social Media Team
