JS
Jaco S

1 reviews | Active since Oct 2015

19 Oct 2015, 13:52

Will never recommend Telkom again

I recommended two new customers to Telkom in the complex where I live. On the 15th last week, Telkom did the installation for these people in our complex. The following happened after the installation:<br> <br> 1: The Telkom technician left both new installations before completing them. I had to spend time that night at both these new customers, just to try and help them, because I felt bad for recommending Telkom. <br> <br> 2. When I arrived home that same day, I found that my telephone line was dead and I had no internet. This happen while the technician was busy with the other 2 new installations.<br> <br> 3. After further investigation, I found that all Telkom line in our complex was down after the new installations.<br> <br> 4. All the people affected, logged calls with Telkom that same day.<br> <br> 5. Needless to say that we are still waiting for the problem to be solved in our complex.<br> <br> Telkom, I think you can not blame me, if I decide to NEVER recommend you to someone I know again.

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Replies (1)
Telkom
Telkom's reply19 Oct 2015, 14:11
Official
Hello jjsm01,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is SM158482.

We apologise for any inconvenience caused.

Kind Regards,
Zulfah
Telkom Social Media Team

Best regards,