JB
Jeandri B

1 reviews | Active since Mar 2018

05 Mar 2018, 09:55

Will never recommend Telkom

Disappointed in Telkom, so my first bill came and the amount was +-R3500 for this new contract i signed a debit order for the amount to be deducted, only R2000 was deducted. So on the 12th of the Month the account got suspended an i received my first call saying that the account was already suspended no warning or just a call to say hey have you seen the full amount was not deducted just straight suspended. So i made the payment. All good everything sorted. This month the 24th the debit order went off for the exact amount of R2015 that was on my statement. So surely there sould be no issue!! Today is the 5th of March and GUESS WHAT!! Account has been suspended as it takes 7-10 working days for payment to reflect!!! My account has been handed over!!! Is this a joke??? Firstly i am sure they cant hand over in the first month and secondly i am sure if the payment was made the payment is already reflecting!!! If its not reflecting somebody is not doing what they are supposed to do!!!

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Replies (1)
Telkom
Telkom's reply29 Mar 2018, 09:12
Official

Hello Jean3btg

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,