1 reviews | Active since Jul 2012
WILL NEVER EVER TAKE A TELKOM CONTRACT
My unlimited contract is on a month to month billing. I would like to cancel however no one at the call centre seems to be able to give me a proper amount since they clearly indicated that they do not deal with cancellations. The store also cant give me definite amounts. <br> <br> How do I cancel and get my number transferred to prepaid so that I retain the number?<br> If I cancel today how much am I liable to pay?<br> Surely the final bill should not be for the entire amount if I will be cut off in mid July?<br> Im on an unlimited contract so what difference does it make for Telkom to bill me for an entire month if only 20 days notice is required?<br> Section 2 of the cancellation document has a request date for cancellation. Is this the last date I wish for the number to be active until or is this the date I give notice and then add 20 days for the contract to end?<br> <br> I am looking for answers and not a generic response. Telkom is a nightmare to deal with. Incorrect billing, bad line, slow internet and BAD service from store and call centre.
We have tried calling you on the provided mobile number but we got voicemail. Kindly note that we have sent you an email and await your response so that we can assist you further.
We apologise for any inconvenience caused.
Your social media reference number is SM120325.
Regards,
Joshua Mnisi
Telkom Social Media Team
We have tried calling you on the provided mobile number but we got voicemail. Kindly note that we have sent you an email and await your response so that we can assist you further.
We apologise for any inconvenience caused.
Your social media reference number is SM120325.
Regards,
Joshua Mnisi
Telkom Social Media Team
