Will my issue ever be tended to?

On the 23/09/2015 my offices were stuck by lightning. The result was a new modem needed to be installed as well as a few other minor repairs. We replaced the modem on the 23/09/2015. We called Telkom as our line was not stable. I was forced to go buy a 3g ****le whilst we waited for Telkom to eventually get back to us, which never happened...<br> These are my past 3 faults:<br> 01 October 263CNK011015<br> 07 October 111CNK071015<br> 13 October 385CNK131015<br> <br> Still after 3 attempts I have still had no success, The level of service is shocking from the call centers. No one has any idea of ETA's, Its as if they are doing me a favor for free? I don't feel I should be paying for my ADSL Line rental this month as I have been messed around the entire month. I am at the point of not wanting to deal with Telkom anymore.