Will I ever have what I am paying for?

Telkom, I am now sick and tired of this. It had been 3 months!!!! 3 months with a sync speed of 200 when it should be 2048. For crying out loud how many times must I log a fault. A telkom technician came to my house yesterday while I was out. He spent all of 10 minutes there and then left without return, problem still persisting obviously. If I dont see some sort of effort to fix this in the next week I will be cancelling our service. And if I get some response here saying it has been \escalated"I will throw my toys out the cot. The problem has been escalated so many times now its busy orbiting earth. The phone number associated is ***. Please! We need this fixed"