Will I ever get service if I do not complain on Hellopeter?

<p>I took a data contract with a Huawei device in March 2016 and was immediately billed but the device was not delivered till April and that happened only after complaining on Hellopeter. I have called and queried getting refunded for March and was given very confusing and contradictory responses every time but nobody actually did anything. After all my calls, only 1 actual case was logged, they tried calling me once after some time and when I was not available, the case was just closed. Following that the next 2 agents said they must get the first one to sort it out. This shows a total lack of ownership and customer focus. The one instance, the agent said she will cc her manager, he/she must be pretty useless too as nothing happened from that.</p> <p>6 months later....</p> <p>Today i spoke to Thendanani Mthethwa who did not listen to anything I had to say, showed very poor conduct and when I asked to speak to a manager a few times, he actually asnwered with just a straight NO!!!!! He insists they are not available and he must deal with it, even though he did not understand what he was asked to do.</p> <p> </p> <p>He then put me on hold after 14 minutes into the call, for 5 minutes, only for me to have to explain everything to a supervisor named Levi Makena who promised to call me back immediately when the call had reached 24 minutes. This didn't happen.</p> <p> </p> <p>Please can someone who actually does what they get paid to do, even if it is a cleaner, get this resolved because I cannot accept that i have to deal with this disgusting service every time I contact Telkom.</p>