"WILL ENDEAVOUR TO ADDRESS YOUR PROBLEM ASAP"

The voice channel of our Bloemfontein landline (thanfully not ADSL as well) has been out of order for 8 days. It was reported on Monday 11 Dec with the following response : " Dear customer,Fault Ref ********** 8 has been created to fix voice productr 051 ########## and Fixed_Voice_Main. Telkom will endeavour to resolve this problem asap. Apologies for the inconvenenience. .... " On Thursday 14 Dec I personally went to a TELKOM outlet to follow up on the matter. The service given was to dial a number and handed me the phone to deal with a service call centre agent using the same type of flowery language. "Will contact the Technical Section and see how far they are and see if they can speed up." We run our business from home, with the line essential! Obviously still no response two days later! When reporting previous issues in 2016 the reporting service as well as the technical service on site was impeccable! Approximately a year later and the typical call centre lack-lustre, non-responsive, unprofessional and unacceptable customer care which is becoming the norm in South Africa was experienced. Out of 10 rating? 0 Unfortunately your star rating above does not allow a 0 out of 5.