Will deduct my account till I declare bankruptcy!

So let's get started again shall we. I paid Telkom like I do every month when my salary is in my account. So this month was no exception I paid them R1094 on 23 March and then on the 31st of March they went and took another R1093.66 which bounced obv because there was not enough funds left so there I paid a penalty of R115 for the bounce. I left it and was furious and had it reversed but due to them my Virgin active bounced as well seeing as I was in a minus after they tried to take the amount again. Now yesterday I had a look at my account and there is another fee of R115 due to them wanting to take the amount again! In total I lost due to Telkom R445.00 this month. This is unacceptable and I need a refund for all the bank costs that you have caused and now my Credit rating is worse due to my account not hitting once but twice a negative amount. Spoke to a Lungile Ngcobo at your online chat and when I gave her all the relevant information of my problem and waiting for a resolution she never responded to me again in a total amount of half an hour. I have the screenshots if required. Going from bad to worse as I was charged a migration fee for upgrading my package now this. notifyme