Will be lodging a complaint with Commission.

I am very angry, and if I do not receive feedback today, I will be lodging a complaint with the Commission.

I closed my telkom landline last year September. Sent an e-mail to cancel, received confirmation and never heard from Telkom again. I have a mobile account with Telkom as well, so I log into my online account regularly. After I closed my landline, my landline profile was removed from my online account, which to me said that this matter was now settled.

Low and behold, I receive a short sms at the beginning of June from LAWYERS saying I was listed as defaulting on the credit bureau (?????) and that I should pay immediatly to be delisted from the credit bureau. No mention of who the company is or what the amount is. I phoned them, and to my huge anger, it is Telkom, who says that I still owed R300 something on my account. I logged in online again, nothing.

Guys, you never contacted me to say I still owed something. NEVER phoned me about it again, only handed me over. This is not acceptable, especially since I have a mobile account with you which has been going off every month. Why did you not pick up the phone to ask me about this? Why was my landline account removed basically immediatly from my online account when I cancelled? So how should I have known?

I asked you on Twitter whether I should pay these people or not. You said your systems were offline. This was WEEKS ago, no feedback. I paid these people on 2 June and my name is STILL listed as defaulted with Experian, you have not let them known that I dispute this OR that I have paid.

Someone is to phone me TODAY to sort this matter, or I am lodging a complaint with the Commission. I see that MANY, MANY previous customers have exactly the same issue. So I am expecting that call today still.