wifi's been down for over 2 weeks

i have logged more than 12 calls to resolve the issue of my home wifi being down. i am studying further and are making use of the internet for live webinars and to do my assignments. telkom expects me to pay my bill but they are not rendering the service. i am at my ends width. they just say a technician has been assigned but since the 27th November 2017 my wifi is down until today. PLEASE CAN SOMEONE HELP ME RESOLVE THIS ISSUE