HV
Hester V

1 reviews | Active since Nov 2022

27 Jan 2023, 11:21

Wifi was suspended due to bad communication and no real services available

Good day. After a lot of emails all over to telkom i finaly deside that i will finish my contract this year and never support it again. My reasons are. They cant cansel a debit order from there side. If i eft i couldnt find the right email to send proof and then i was fine with debit orders. They cant explain from day one how they work. It works like this. If you have a online agreement with a debit order and your debit order are not going through hou pay over 200 rand fine. I have proof. If you want to pay eft or at Pick n pay for example you have to pay 15 to 10 days before the end month your account. It takes 24 to 48 working hours before they pick it up on the bank you did pay if its to late you get again a debit order over 200 to pay again. The telkom shops are not helping if you have a online contract or on a telephone order contrack. They cant assist you. Then when your contrack expire you have to phone them a month at least before the time to cansel your simcard of contract. So i dit pay a lot of debit orders due to no knowlege about how they work.

But today ICASSA help me to get it sorted even i lost all unfare payments on debit orders. This hi fines are a ripoff story.

I will not recomended them for any any contrack of network.

Today i can say thanks to hellopeter for your assistance and time to follow up and feedbacks.

0
Replies (0)