Wifi Unit

I have been trying for the past three years to get a wifi unit for my home. I app**** via the call centre and waited months but heard nothing. When I phoned and got a call centre agent I was on the line for almost an hour and she came back and said my application was declined but she did not know why. She said she would phone that department and get back to me but it would not take just a day, it would be a few days. Again I waited months and phoned back only to get another call centre agent and the same story from them. I decided to just leave it as it was now beyond a joke. Recently a Telkom opened up in the La Lucia Mall and I decided to give it another try. I told them what had happened previously and they told me to fill in another form and that they would personally phone me to let me know what was going on. Well alas I heard nothing back from them either. I sent them an email at La Lucia as I had sent them copies of my bank statements when I got home and they responded with another application form and asked for updated bank statements and copy of ID which I had given them when I had app**** in their store. I didn't respond to that email as that would be the fourth application I had filled in. I have never in my life experienced such incompetence, and will never again look to Telkom to provide me with anything. Thank goodness there are competitors in the market who treat their customers well.